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Refund Policy

City-Bazaar — 30 Day Return, Refund and Replacement Policy

Last updated: Dec 2025

نوٹ: کسی بھی واپسی، ریفنڈ یا ریپلیسمنٹ کے لیے ان باکسنگ ویڈیو لازمی ہے۔ بغیر ویڈیو کے کسی بھی قسم کا کلیم قبول نہیں کیا جائے گا۔
WhatsApp Care — 0307-0480404

Policy at a Glance

  • 30-day return or replacement promise
  • Unboxing video is required for all damage/DOA claims
  • Pickup from your address for approved claims
  • One-side courier is Rs 300 (customer); the other side is on us
  • COD refunds: government 4% is not refundable
  • Keep original box and all accessories for any claim
  • Replacement is subject to evaluation by our team
  • If returned condition doesn’t match the unboxing video, claim is rejected and item is sent back
  • Refunds are issued within 15 working days after inspection

Frequently Asked Questions

Find answers to common questions about our products and services

We offer a 30-day return policy on all items. Products must be in original condition with tags attached.
Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days delivery.
Yes, we ship to over 50 countries worldwide. International shipping times vary by location.
We accept all major credit cards, PayPal, and other secure payment methods.
Once your order ships, you'll receive a tracking number via email to monitor your delivery.